Which of the following is NOT considered an unfair claims settlement practice?

The correct answer is the choice involving an attempt to settle a claim by arbitration because engaging in arbitration is a legitimate practice intended to resolve disputes fairly and efficiently. Arbitration involves a neutral third party making a decision after hearing evidence from both sides, which can be an appropriate avenue for settling claims without resorting to lengthy litigation.

In contrast, delaying payment without cause, misinformation about necessary documents, and rejecting claims without proper investigation are all actions that can constitute unfair claims settlement practices. Such actions undermine the principle of fair treatment for claimants, as they involve either a lack of diligence, transparency, or integrity in handling claims. Thus, the attempt to settle a claim by arbitration stands apart as a valid method of claim resolution within the insurance field.