Who is primarily authorized to adjust property damage claims in Massachusetts?

In Massachusetts, licensed insurance adjusters are the professionals primarily authorized to adjust property damage claims. This is because they have the necessary training and expertise to assess the damage accurately, verify the details of the claim, and determine the appropriate compensation outlined in the insurance policy.

Licensed insurance adjusters are required to meet specific educational and regulatory requirements, ensuring they are knowledgeable about the laws and practices governing insurance claims. Their role is pivotal in ensuring that claims are handled fairly and consistently, adhering to state laws and industry standards.

Policyholders do play a role in the claims process, but they are not authorized to make adjustments or determinations regarding claims. Independent contractors and insurance agents also do not have the authority to adjust claims as their primary function lies in other areas of the insurance business, such as providing services or selling policies rather than directly handling claim adjustments.